A warm welcome upon arrival or departure
Assistance and guidance in airport clearance through related formalities
Provision of special hand baggage trolleys (Subject to availability)*
Buggy car transfer priority through the airport terminal (Subject to availability and in the areas where the access is permitted by Civil Aviation Authorities).

On Departures

Passengers can avail of the facilities of the exclusive Marhaba Departure Check-in Lounge located at Departures check in area including light refreshments and a selection of reading materials*
Escort through Check in, immigration and security formalities .

On Arrivals

Handover visas or other essential documents to passengers
Escort through immigration formalities and security screening
Assistance at the baggage belt area
Handover the passengers to the receiving party at the meeting point outside arrivals.

Diamond Services

Our premium meet and greet service ensures both a warm welcome on arrival and a relaxed departure .

This service includes:

Full escort through airport related formalities
Provision of special hand baggage trolleys (on request)*
Provision of Buggy car (on request and in the areas where the access is permitted by Civil Aviation Authorities)*
Assistance through Immigration and quick clearance through Marhaba's dedicated fast track counter
Escort through Security and all other airport formalities
Complimentary Porterage Services and assistance with baggage

On Departures:

Porterage services until the Marhaba Meeting Lounge where passengers can enjoy a light snacks and beverages*
Access to the exclusive Marhaba Lounge located at the departures level*
Buggy car transfers to the boarding gate (on request and in the areas where the access is permitted by Civil Aviation Authorities).

On Arrivals:

The passenger is welcomed at the arrivals level or first point of the terminal building
Handover of visas and other essential documents to passengers
Escort through immigration formalities and security screening
Assistance at the baggage belt area
Handover the passengers to the receiving party at the meeting point outside arrivals.

Personalised Services On Arrivals

Personalised Service on arrival.

This service includes:

Dedicated escort from arrivals
Assistance through all airport arrival formalities
Provision of special hand baggage trolleys (on request)*
Complimentary Porterage Services at baggage belt area
Provision of Buggy car (on request and in the areas where the access is permitted by Civil Aviation Authorities)*
Complimentary access to the Marhaba Lounge on your next departure from Dubai.

Family Services

Coming or going, be assured of a trouble-free assistance and special care.

This service includes::

Full escort for the family through airport related formalities
Provision of special hand baggage trolleys (on request)*
Provision of Buggy car (on request and in the areas where the access is permitted by Civil Aviation Authorities)*
Baby strollers provided for families traveling with infants*
Assistance through Immigration and quick clearance through Marhaba's dedicated fast track counter
Escort through security and all other airport formalities
Complimentary Porterage services and assistance with baggage

On Departures:

Porterage services until the Marhaba Meeting lounge at the check in area where passengers can enjoy a light snacks and beverages .

On Arrivals:

Handover of visas and other essential documents to passengers
Escort through immigration formalities and security screening
Assistance at the baggage belt area
Handover the passengers to the receiving party at the meeting point outside arrivals.

Marhaba Lounge

Open to all passengers, regardless of class of travel. Our lounges are located in Terminal 1 and 3.

Terminal 1

The departure lounge is located at the east end of the Terminal between Gates 123 and 125. It offers travelers the following services:

The Business Centre:

work in comfort with onsite PCs, internet access and telephone/fax facilities

The Food Court:

Offers a variety of hot meals and the choice between Arabic and continental menus, refreshments and hot and cold beverages

Buggy Cars:

Buggy cars are provided in the areas where the access is permitted by Civil Aviation Authorities to take Marhaba Lounge visitors to the relevant boarding gate.

Terminal 3

The Marhaba lounge is located at the east end of Level 4 on the north side of the concourse, close to gate 230. The entrance to the Marhaba lounge is via a dedicated elevator from Level 3 departures. Here you can benefit from:

The Business Centre: A separate section in the lounge allows you to continue to conduct your business. Fully equipped with PCs with internet access, Wifi connectivity, telephone / fax facilities and data port access for laptop users

The Food Court:

Enjoy a selection of Arabic and continental cuisine with a variety of hot and cold beverages while you relax and wait for your flight

Buggy Cars:

Buggy cars are provided in the areas where the access is permitted by Civil Aviation Authorities to take Marhaba Lounge visitors to the relevant boarding gate.

Important Information:

The above service needs to be booked 24 hours prior to arrival/departure. Supplementary charges apply for bookings done 10 hours prior to flight arrival or departure.